Job Details

Quality Strategy & Optimization Design and lead a scalable, adaptive AI Quality Framework, ensuring alignment with customer success KPIs and industry benchmarks. Leverage data-driven insights to monitor, refine, and enhance AIT program performance. Collaborate with AIT Linguistic Quality owners to harmonize quality standards across global AI data pipelines. Drive automation and process improvements to optimize quality tracking, risk mitigation, and operational efficiency. Leadership & Team Management Lead and mentor a team of Quality Specialists, fostering a culture of excellence, accountability, and innovation. Develop strategic training initiatives to upskill teams and AI contributors, ensuring sustained quality improvements. Oversee performance metrics, contributor assessments, and data intelligence, driving quality at scale. Stakeholder & Customer Engagement Act as a trusted advisor to AIT Customers, aligning quality strategies with evolving business needs. Lead structured, data-dr...AI, Quality, Leadership, Customer Engagement, Technology, Bridge