Job Details

Job Description As a technical support/helpdesk employee, you'll be monitoring and maintaining the computer systems and networks within an organization in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses, or email issues, you'll be the first person employees will come to.Tasks can include installing and configuring computer systems, diagnosing hardware/software faults, and solving technical problems, either over the phone or face-to-face. Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, your technical support is vital to the ongoing operational efficiency of the company.Some tasks you may be involved in include:Working with staff to identify computer problems and advising on the solutionWorking with field central engineers if the problem is more seriousInstalling and configuring computer hardware, software, systems, networks, printers, and scannersMonitoring and maintaining computer systems and networksResponding in a timely manner to service issues and requestsProviding technical support across the company (this may be in person or over the phone)Testing and fixing faulty equipmentWho you ARECreative – you find unique ways to solve difficult problems and challenge the status quoSelf-managing - you take full ownership of driving tasks to completion, and helping those around you in doing the sameCollaborative – you recognize that working as a team yields more effective results than working aloneResults-driven – you focus on projects that deliver value to the end-userBusiness savvy – you understand your clients and deliver solutions that cater to their needsCross-disciplinary – you have skills that span across disciplines and are comfortable playing different roles in more than just one areaContinuous learner – you seek out ways to constantly develop your skills and invest in learning every single weekAgile – you pivot easily within a constantly changing environmentRisk-taker – you see failure as part of the learning process and are not scared to try something newWho you are NOTIndividual contributor – you wait for directives from managementSpecialist - you specialize in a specific discipline in order to gain an ever-deeper understandingTraditional – you thrive within structured corporate organizationsManagement – you've established yourself as a manager within a hierarchyPassive – you prefer to leave the good ideas to othersConservative – you stick with what has worked in the pastLinear – you are most comfortable working in a traditional project plan environmentDesired SkillsInstall/maintain servers, network, and storage devicesPick up configuration and maintenance of generic applicationsGood analytical and problem-solving skillsUp-to-date technical knowledgeGood interpersonal and customer care skillsStrong computer skillsAbility to troubleshoot and diagnose problemsAbility to communicate effectively to help customers fix their issuesLogical thinkerCompensation and BenefitsCompetitive salaryAdditional employee benefits and perksTech StipendOne-of-a-kind cultureCompany Description Looking for a new adventure? Come join our journey! HealthSpaces was founded by a team of technology leaders, engineers, and Agile practitioners equipped with decades of experience across healthcare and technology. We have come together to create an amazing workplace culture, which is the primary factor helping us translate what we do to happy customers. We are developing and applying new technologies to fix the many problems facing healthcare for patients, physicians, and their staff.We place a high value on co-worker relationships and are looking for people to join us on this journey we call life. We are looking for candidates who are not merely looking for a job, but a way of life. We value mindset over knowledge, the way you think over years of experience, culture over compensation, eagerness to learn over what you know, collaboration over departmental hierarchies, and the freedom to explore new technologies over existing tools and methods.We are looking for a multi-disciplinary engineer who wants to surround themselves with similarly creative and hard-working peers in an innovative environment that focuses on delivering useful results that customers value.#J-18808-Ljbffr