Job Details

Job Title

The Department of Workforce Services and the Division of Workers' Compensation's objective is to provide a continuum of services to our customers, including re-employment. This position is crucial in supporting the return-to-work goal. This position builds the foundation for excellent customer service and builds positive relationships through our front desk contacts.

Human Resource Contact: ...@wyo.gov

Essential Functions:

• Performs first-line customer service, including greeting walk-ins, answering phones, answering inquiries, or directing the appropriate staff member.
• Performs various functions for staff and administration.
• Explains Division policy, procedures, and practices regarding general non-case-specific requests for information.
• Directs customers to appropriate claims analysts for case-specific information.
• Monitors and maintains fax machines/copiers, and office printers.
• Distributes printed material appropriately.
• Performs troubleshooting and determines the need for professional technical assistance.
• Receives, date stamps, and distributes incoming correspondence from walk-in customers, FedEx, and UPS, signing for documents as necessary.
• Processes outgoing correspondence for mail or FedEx.
• Responsible for the disposal of confidential printed information.
• Researches and retrieves information from case files using computer Coresuite and imaging systems.
• Schedules medical appointments and prepares medical documentation for inclusion with the appointment.
• Responsible for file reproduction for the appellate process and research resolves and responds to record requests from other entities.

Preferences/Agency Preferences: Preference may be given to those with an Associate's Degree in Business Office Communications. Preference may be given to those with 2-4 years of progressive work experience in Business Office Communications.

Knowledge:

• Knowledge of applicable federal, state, and local laws, codes, regulations, and policies, technical processes, and procedures related to the Division of Workers' Compensation.
• Knowledge of techniques for providing a high level of customer service.

Minimum Qualifications: None - See "Preferences"

Physical Working Conditions:

• Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.
• Specific physical demands are not required to perform the work.

Notes:

• FLSA: Non-Exempt
• This is an at-will Employee Contract position with limited State Benefits.
• Full-time, 40-hours-per-week position.
• The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about the system.
• Former State of Wyoming employees who are rehired less than 31 days after their final day in their old agency must repay all leave payouts.
• Offers of employment will be contingent upon the successful completion of a background check.