Job Details

Job Details:
1 Job Title Senior ServiceNow Developer 2 Client Company/Dept. Name State of Wyoming - Enterprise Technology Services (ETS), Customer Support Services, Enterprise Platform Team 3 ddress 122 W. 25th Street, Herschler Building East City Name Cheyenne State Name WY-Wyoming Zip Code 82002 If others (Address) 5 Pay Rate Min: $ r Mark up % (if any) 6 Duration of the project 12 months (2,080 hour total) Project Start Date Nov-25 Project End Date Nov-26 Due date for Resume submission 7 No. of Openings 1 No. of Maximum Submissions 1 8 Job Description - Overview The Senior ServiceNow Developer will serve as a lead technical expert within the Wyoming Enterprise Technology Services (ETS) Enterprise Platform Team. This position is responsible for designing, developing, and optimizing advanced ServiceNow solutions across multiple modules, including the Public Sector Digital Services (PSDS) application.
In addition to hands-on development, the Senior Developer will guide the technical direction of ETS's ServiceNow platform, mentor junior developers, conduct code reviews, and establish best practices to support long-term platform sustainability and internal capability growth.

This role directly supports ETS's strategic objective to enhance service delivery, optimize IT operations, reduce third-party dependencies, and build internal expertise within the ServiceNow ecosystem. 9 Key Responsibilities Platform Development & Enhancement
Design and develop custom and complex ServiceNow solutions aligned with public sector service delivery goals.
Lead and oversee the development and maintenance of scoped applications to automate workflows and integrate with third-party systems.
rchitect, implement, and optimize ITSM, ITAM, ITOM, SPM, IRM, HAMPro, and SAM modules.
Serve as the lead developer for the Public Sector Digital Services (PSDS) application, ensuring scalable, efficient, and maintainable code.
pply ServiceNow architectural best practices in code structure, security, performance, and data modeling.
Conduct code reviews, enforce development standards, and mentor junior developers in scripting and application architecture.
Collaborate with ETS's Project Management Office (PMO) and agency product owners to translate complex business requirements into scalable ServiceNow solutions.
Drive integration initiatives between ServiceNow and third-party systems or vendors, ensuring secure, reliable, and efficient data flow.
Implement and enhance Hardware Asset Management Professional (HAMPro) and guide the Software Asset Management (SAM) implementation roadmap over the next 12-18 months.
Ensure all development adheres to Agile/Scrum methodologies and ServiceNow DevOps best practices.

Documentation & Reporting
Create and maintain comprehensive documentation on all developed and implemented products, including:
Business rules, workflows, role assignments
Database mapping, table descriptions, and configuration settings
Ensure all documentation is version-controlled, current, and accessible to ETS staff for knowledge transfer.
Submit monthly progress reports detailing deliverables, risks, mitigation strategies, and key outcomes.
Participate in weekly meetings with the Enterprise Platform Manager and team to discuss priorities, blockers, and process improvements.
Log project hours using ETS's timekeeping system and support accurate billing reconciliation and financial reporting.

Leadership & Mentorship
Provide coaching, shadowing opportunities, and formal training to junior developers and ETS staff to uplift internal capability.
Establish and document development standards and best practices for the ETS ServiceNow environment.
Support ETS leadership in assessing team maturity and identifying skill gaps.
ct as a technical advisor to the Enterprise Platform Manager on platform strategy, module adoption, and long-term architecture.
Lead by example in implementing disciplined change management, testing, and documentation processes.

Collaboration & Governance
Work collaboratively with system administrators, PMO, and agency stakeholders to ensure high-quality solution delivery.
Partner with other vendors and third-party implementers as needed to manage dependencies, integration, and delivery timelines.
lign all solutions with ETS's IT governance framework and Wyoming OCIO security policies.
Promote adherence to ITIL practices, ensuring configuration and release management discipline.

Compliance & Security
Ensure all development complies with Wyoming OCIO Security Policies and Standards, including data handling and classification requirements.
Support ETS in identifying opportunities for enhanced security, data protection, and platform stability.
Contribute to risk assessments and recommend mitigation strategies related to ServiceNow operations. 10 Required Qualifications 5-7 years of ServiceNow development experience, including scripting, architecture, and complex module implementation.
Extensive experience with scoped application development, especially within the Public Sector Digital Services (PSDS) application.
Proven hands-on expertise across multiple modules: ITSM, ITOM, ITAM, IRM, SPM, HAMPro, and SAM.
Demonstrated success in leading ServiceNow development teams, performing code reviews, and establishing best practices.
Experience designing and implementing integrations between ServiceNow and external systems or data sources.
Familiarity with public sector or government agency environments and understanding of relevant compliance frameworks.
dvanced knowledge of ServiceNow scripting (JavaScript, Glide APIs, Flow Designer, UI Policies, Business Rules, and ACLs).
Solid understanding of Agile/Scrum methodologies, ServiceNow DevOps practices, and CI/CD pipelines.
Strong analytical, documentation, and problem-solving skills.
Excellent communication and leadership abilities, with a demonstrated history of mentoring or leading teams. 11 Value-Added Qualifications (Preffered) ETS will consider added value for developers who demonstrate:
Prior experience working with state government or public sector ServiceNow environments.
Proven success in Scrum ceremonies and agile product delivery.
Strong understanding of CMDB, third-party integrations, and advanced operational workflows.
bility to provide a blended rate solution or demonstrate cost efficiency through optimized delivery models.
Experience leading asset management optimization, license compliance, or ITIL process improvement initiatives.
Expertise in documentation, training, and mentorship, contributing directly to ETS's team uplift goals.
Demonstrated ability to manage vendor coordination and dependencies in complex enterprise environments. 12 Education Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent professional experience). 13 Certifications Required:
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist (CIS)

Preferred / Value-Added:
ServiceNow Certified System Administrator (CSA)
ITIL v4 Foundation Certification
ServiceNow Certified Advanced System Administrator (CASA)
gile or Scrum certification (e.g., CSM, PSM) 14 References Provide two (2) professional references that clearly demonstrate relevant and recent ServiceNow project experience.

Please follow these instructions when preparing the references:

1. Quantity: Provide exactly two references for the candidate.
2. Recency: References must be from projects completed within the last three (3) years , as specified in the RAP document.
3. Relevance: Each reference should directly relate to ServiceNow development, implementation, or enhancement work, preferably involving modules such as ITSM, ITOM, ITAM, PSDS, HAMPro, or SAM.
4. Content Requirements: For each reference, include:
Client / Organization Name
Client Contact Name (first and last name)
Client Contact Title / Role
Client Email Address and Phone Number
Project Title
Project Duration (Month/Year - Month/Year)
Brief Description of Work Performed (2-4 sentences summarizing the candidate's contributions, technologies used, and key achievements relevant to this RAP). 15 Documentation Required for submission Resume & 2 References 16 Work Hours General 17 ccount Manager Name (Proposal Team) 18 Work authorization required US Citizen Only 19 Relocation is accepted N/ 20 Remote work Yes 21 dditional Notes if any N/