Job Details

The Member Services Representative will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" experience. Daily Duties and Responsibilities include: Greet members, prospective members and guests as they enter and exit, assisting with questions and concerns. Perform member related functions such as sign ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Answer phones in a friendly manner and assist callers with a variety of questions. Perform prospective member calls and tours of the facility; assessing their membership needs. Proficient knowledge of retail products and performance of retail transactions with accuracy. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Daily and consistent cleaning and sanitizing of all exercise e...Member Services, Member Service, Representative, Part Time, Customer Service, Instructor