Job Details

A company is looking for a Customer Support Analyst to provide exceptional support to users of their digital classroom platform.Key ResponsibilitiesHandle customer inquiries via email and chat, diagnosing technical issues for both productsMaintain high customer satisfaction scores and meet response time benchmarksInvestigate complex bugs and provide thorough solutions, collaborating with the engineering team as neededRequired Qualifications3+ years of experience in a customer-facing role, preferably in a SaaS or tech environmentStrong critical thinking skills with a passion for problem-solvingExperience troubleshooting browser-based software and quickly learning new toolsAbility to communicate complex technical information in a simple and friendly mannerSelf-starter capable of managing time and tasks effectively in a remote environment