Job Details

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.Job SummaryThe Security Officer is responsible for safeguarding guests, employees, company assets, and property. This position plays a critical role in crime prevention, emergency response, regulatory compliance, and delivering excellent customer service while maintaining a highly visible and professional presence throughout the facility.Key ResponsibilitiesSafeguard casino property against fire, theft, vandalism, and other criminal activityEnforce property rules, company policies, and state and federal gaming regulationsPerform regular patrols of the facility on foot, both inside and outsideIdentify and immediately report unsafe conditions or suspicious activity to managementRespond to all emergencies and provide assistance utilizing CPR, AED, and First Aid trainingCommunicate patient care information to responding medical personnel and apply first aid as neededInvestigate, document, and generate written reports for all security-related incidents involving guests, employees, or the facilityMaintain working knowledge of and enforce Security Standard Operating ProceduresAccept and verify identification for individuals who appear under the age of 21 to ensure regulatory complianceProtect, transport, and escort company assets, including cash and secured itemsAssist with opening and closing procedures and ensure safe transportation of company moneyOperate company vehicles when directedProvide escorts to patrons and employees to their vehicles when requestedDisplay professionalism, integrity, and confidentiality at all timesDeliver excellent customer service by remaining friendly, courteous, and attentive to guest needsTake ownership of guest concerns and work toward prompt and effective resolutionPerform additional duties as assigned by the Security DirectorSkills and AbilitiesStrong observational and situational awareness skillsAbility to effectively communicate verbally and in writingAbility to remain calm, decisive, and professional during emergencies and high-stress situationsStrong problem-solving and conflict-resolution skillsAbility to follow instructions, policies, and procedures preciselyExcellent customer service and interpersonal skillsAbility to maintain confidentiality and demonstrate high ethical standardsAbility to work independently and as part of a teamProficient in basic computer systems and report writingAbility to operate radios and other security-related equipmentEducation and ExperienceHigh school diploma or GED requiredPrevious experience in security, law enforcement, military, or casino operations preferredSecurity/Customer service experience strongly preferredCPR, AED, and First Aid certification preferred (or willingness to obtain)Must be able to obtain and maintain all required gaming and security licensesPhysical RequirementsAbility to stand and walk for extended periodsAbility to patrol large areas, including stairs and exterior groundsAbility to respond quickly to emergencies and critical incidentsAbility to lift, carry, or move up to 50 pounds as requiredAbility to visually observe surroundings and hear radio communicationsAbility to work long shifts in a fast-paced, dynamic environmentSchedule RequirementsMust be available to work nights, weekends, holidays, and rotating shiftsBenefitsWHR offers a competitive salary with benefits including health insurance, vision, dental, PTO and a yearly discretionary bonus.#J-18808-Ljbffr